Your Support Staff

Student Housing Professional Staff

Our staff provides information, guidance, direction, programs, and services for residents. Their role is to foster an environment which supports learning, involvement, academic success, and personal development.

Residents may call the front desk of their complex to obtain information and assistance in resolving problems with roommate or neighbor dis-putes, facility concerns, or other issues. It is best to let staff respond or mediate whenever you believe they can help. For resolving complaints of a threatening or dangerous nature, call KU Public Safety. Please read and be familiar with this handbook for a better understanding of your rights and responsibilities as a resident.

Complex Director (CD)

Complex Directors are full-time professional staff members who have earned their master's degree in a field related to higher education administration. They live in the halls/apartments, supervising the graduate staff and working together to foster a strong communi-ty through advising hall governments, coordinating the student conduct process and enforcing policy, as well as implementing admin-istrative procedures.

Assistant Complex Director (ACD)

ACDs are graduate students who reside in the complex. They assist the CD in the management of the complex, which includes educational and social program development, and supervising the Resident Assistants. They also help with student issues, conduct concerns, and referrals.

Scholarship Hall Director (SHD)

Scholarship Hall Directors (SHDs) are graduate students who oversee two scholarship halls and have overall responsibility for pro-gramming, conflict mediation, referral and general advice. They advise hall governments, enforce rules and regulations, as well as supervise the work of the Proctors and Food Board Managers.

GMRT

General Maintenance Repair Technicians are full-time professional employees whose primary responsibility is to provide quick response to maintenance concerns in the complex. They serve as the link between the complex staff, residents, and the central maintenance staff.

Custodial Supervisor

Custodial Supervisors are full-time professional employees whose primary responsibility is to ensure the cleanliness of the facilities through supervision of the custodial staff. They also assist with maintenance concerns, damage reports, and inventory.

Student Housing Paraprofessional Staff

Senior Staff Resident Assistant (SSRA)

In the residence halls and apartments, experienced RAs are asked to take additional leadership among their staff and assist with the administrative management of the hall. SSRAs also serve as RAs for their assigned floors.

Resident Assistant (RA)/Apartment Resident Assistant (ARA)

The RA/ARA staff are an important link in the chain between academic achievement and personal growth in the university community. RA/ARAs are carefully selected student staff members who have demonstrated leadership skills and academic performance. The pri-mary responsibilities of these staff members are advising and guiding residents, communicating information, fostering a sense of community, and enforcing Student Housing policy. RAs are valuable resources if you need help with academic, social, or personal problems. They receive special training in all aspects of residential living and usually know the answers to questions you may have (if not, they know where to find answers). Your RA is there to help you as an individual, and your floor as a group, in any way possible.

The ARAs for Stouffer Place are responsible for the daily operation of the complex. They foster neighborhood familiarity and unity, communicate regularly with residents and office staff, report on necessary maintenance, and handle move-ins and daily concerns.

Proctor

Proctors help scholarship hall residents work toward individual academic growth and success. Proctors are carefully selected student staff members with demonstrated leadership skills, whose primary responsibilities are supervision of hall shifts and reporting maintenance concerns. They are valuable resources if you need help with academic, social, personal or hall shift problems. Proctors receive special training in all aspects of scholarship hall living and usually know the answers to the questions you have, or know where to find the appropriate resources. Your proctor is there to help you as an individual, and your hall as a group, in any way possible.

Food Board Manager (FBM)

Food Board Managers are student staff members whose primary responsibilities are to serve as a link between the residents and SHD in order to develop healthy menu options and order the appropriate food for each meal. FBMs receive special training in all aspects of scholarship hall living and specifically help to train new students on their kitchen duties.

Desk Manager (DM)

Desk Managers are student employees who manage the front desk operation in the residence halls. DMs are carefully selected stu-dent staff members who have demonstrated leadership and management skills. Desk Managers select, hire, train and supervise students serving in the Desk Assistant/Security Monitor role.

Desk Assistant (DA)/Security Monitor (SM)

The DA/SM staff are student employees who assist other students and guests of the university. They work at the front desk and pro-vide helpful information, check out equipment, distribute mail, and respond to emergency situations. Additionally, these student staff members help maintain a safe and appropriate environment in Student Housing facilities during nighttime hours. They help enforce policies and monitor both resident and visitor activity, perform regular patrols of the building, monitor building entrances, and respond to emergency situations and calls for assistance.

Academic Resource Center Assistant (ARCA)

Academic Resource Center Assistants staff the ARCs in each building and have the primary responsibility of assisting students who utilize the computers or need resource materials from the ARC.